Shipping & Returns

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes SYSY Essential to import the goods on his behalf. Further, the consignee/buyer agrees SYSY Essential may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

What is the processing time?
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn’t include weekends or holidays.

Shipping Rates & Timelines
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

CONTINENTAL US ORDERS

ORDERS UNDER $75
Shipping Type Price Estimated Time
Standard Shipping $4.99 4-7 Days*
Expedited Shipping $9.99 4 Days*
Rush Shipping $14.99 1 Day*
ORDERS OVER $75
Shipping Type Price Estimated Time
Standard Shipping FREE 4-7 Days*
Expedited Shipping $4.99 4 Days*
Rush Shipping $9.99 1 Day*

INTERNATIONAL ORDERS

ORDERS UNDER $125
Shipping Type Price Estimated Time
Standard Shipping $7.99 7-12 Days**
Expedited Shipping $15.00 4-6 Days****
ORDERS OVER $125
Shipping Type Price Estimated Time
Standard Shipping FREE*** 7-12 Days**
Expedited Shipping $15.00 4-6 Days****

*Estimated number of days you will receive your order after placing it on the website. This time includes processing and in-transit time for your order.
**Starts when your order has been shipped, and does not include standard processing time of up to 4 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times).
***Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
****DHL Express, FEDEX, UPS and or USPS shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by your carrier.

Shipping fees are non-refundable. If you refuse any shipments from SYSYEssential.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

SYSY Essential does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

While we will make every effort to accommodate your shipping and billing preferences, in order to protect SYSY Essential reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, SYSY Essential reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, SYSY Essential reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

Domestic: We offer Standard Shipping, Expedited Shipping, and Rush Shipping.

International: We offer shipping to Canada, UK, and most other countries.

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn’t include weekends or holidays.

In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times).

SYSY Essential is not responsible for applicable customs fees, import duties, taxes or any other charges.