FAQ

ORDERING

We are here to help! If you have a question during business hours you can reach us from 12:00 PM – 5:30 PM

Tuesday: 10:00 AM – 7:00 PM

Wednesday: 10:00 AM – 7:00 PM

Thursday: 10:00 AM – 7:00 PM

Friday: 10:00 AM – 7:00 PM

Saturday: CLOSED

Sunday: CLOSED (EST)

If you have a question outside of business hours you can send us an email at info@sysysessentials.com or call 774-615-2893 and we will get back to you on the next business day.

We  are located at  850 Main St, Worcester MA. Please set up an appointment during business hours.

Unfortunately, we are unable to make changes to an order once submitted. If you would like to cancel and replace the order please email info@sysyessentials.com or call 774-615-2893.

Good question! An “Unfulfilled” status means that your order has been received and is waiting to be packaged. Once your order is shipped, you will be sent a confirmation email with a tracking number so you can see exactly when your package will arrive.

Unfortunately, one or more items on your order was not available at the time of purchase. As a result, your card was refunded for the item’s purchase price. We email customers regarding oversells before your order is shipped, and apologize for any inconvenience it may have caused you.

Unfortunately, due to the nature of online retail, SYSY Essential does not take responsibility for refunding the amount of item markdowns to customers. Items in our inventory are subject to markdown at any time at SYSY Essential’s discretion. You may return the item you purchased and place a new order for the item from your store credit balance, but we cannot guarantee there will be stock remaining once your return is processed.

SHIPPING

We ship orders through FEDEX, UPS and the United States Postal Service, allowing each order to be tracked at www.usps.com. When your product has been shipped, you will receive a Shipping Confirmation email with a tracking number that can be used for your records, and to see when your trendy new items will arrive at your home.

We know how excited you are to receive your new items, so we want to get them to you as quickly as possible. Most orders process within 3 to 5 business days of submitting your order. Then they will be on their way to you!

Waiting for your order can be a pain, so we do offer priority express shipping (on US orders only), which gets your items to you in 1-2 days via USPS. The cost for Express Shipping is calculated using USPS rates at the time of checkout, which will depend upon your location.

If expedited shipping is too expensive, standard shipping typically takes 2-4 days.

We do ship internationally through FEDEX, UPS and the United States Postal Service, international we offer DHL. Your rate and shipping time will depend upon the destination. Simply enter your Country, State and Zip Code at the Customer Information Page during check-out. At the Shipping Method Screen you will receive a shipping quote. For more shipping information, visit Orders & Returns on our website.

RETURNS

Please refer to our Return Policy page!

Store Credit will be issued for the purchase price of all eligible returned merchandise (see our Return Policy on how a return is eligible). We do not offer refunds. No exceptions. The Store Credit may then be used to purchase that same item in a different size or a completely different item.

You will! Once your return is processed you will receive two email notifications, one letting you know that your return has been processed and a second notifying you that your store credit is ready. Please check your spam folder for notifications. You should expect this email within 2 – 5 business days of us receiving the package to our warehouse.

Please accept our sincerest apologies for this oversight. Please provide us with images of the items along with item SKUs on the clear bags the items arrived in and email it to info@sysysessentials.com. Also please reference your order number in your response. We will review these images and respond within 24 hours (weekdays only) to resolve this issue.

FINAL SALE items, items without tags, damaged items, accessories & jewelry, and items returned past the 15 day time frame are not eligible for return and may not be accepted for store credit.

You can find our full return policy above, which may help to answer more of your questions.

Oh no! If the order you receive is incorrect, please call or email us at info@sysysessentials.com ASAP with your name, order number, and a brief description of the situation. We will be happy to resolve the issue.

If you believe the item you received is damaged, please email info@sysysessentials.com with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution at no additional cost.

We want to provide you with everything you need for a trendy and stylish closet, but we do not process exchanges. If you would like to return your item, you may do so for store credit. After the item is returned to us, the resulting store credit never expires and can be used towards a replacement or future purchase.